Plant Promise

We are so confident in the quality of our hardy plants, that we are pleased to offer a lifetime guarantee on them.

Replacement or credit note

We will gladly provide a replacement of the same plant, a plant of the same value or a credit note provided that the hardy plant has not been neglected and has been looked after correctly. Simply return the plant, along with proof of purchase or a Moss & Moor plant label.

Which plants are covered?

A hardy plant is one that will withstand a normal winter outside. This guarantee therefore excludes bedding plants, half hardy plants, container grown Christmas Trees and house plants. Please ensure you follow the care instructions and provide extra care in times of extreme weather conditions.

Please note this policy does not
affect your statutory rights.