Home Delivery
In-store Delivery
Delivery Costs
Further delivery costs may apply to addresses outside of mainland UK. Our team will make contact if this is the case, contact will be made before payment is processed.
Delivery Timescales
We aim to deliver all items within 5 working days.
Bulky & Pallet Deliveries
Bulky deliveries of furniture, BBQ’s, etc. may need to be palletised.
Pallet deliveries will be delivered to the kerbside only. (Dedicated delivery where items are placed in situ and packaging taken away is available at an additional cost and can be discussed with the warehouse / delivery team).
Our team will contact you to arrange a date for delivery of bulky items.
Local Delivery
Local delivery is defined as anywhere within a 30 mile radius of LS29 7HQ. For deliveries outside of that area please telephone for a delivery quote.
Returns
In the unlikely event that something is missing from your delivery, your item is damaged, or you have received the wrong product please contact us immediately at sales@mossandmoor.co.uk
Online Delivery
Delivery areas and costs
We currently deliver to England, Wales and Scotland, (excluding Highlands). Delivery costs are calculated at checkout based on your order size, weight and destination.
Delivery timescales
Orders are typically dispatched within 2-4 working days. Standard delivery usually takes 3-5 working days from dispatch. Larger items such as garden furniture may take longer and, where relevant, we will contact you to arrange a suitable delivery date.
Click and collect
You can choose to collect your order from our Ilkley store instead of having it delivered. We will call or email you as soon as your order is ready for collection.
Damaged deliveries
If your order arrives damaged, please contact us within 48 hours with your order number and a photo of the damage, and we will arrange a replacement or refund.
Your Right to Cancel (Cooling Off Period)
Under the Consumer Contracts Regulations, you have the right to cancel your order for any reason within 14 days of receiving your goods, without needing to give a reason. To cancel, simply let us know in writing (by email or through your online account) within this period.
Once you have told us you wish to cancel, you then have a further 14 days to return the item to us. Items must be unused and, where possible, returned in their original packaging.
This cancellation right does not apply to:
- Plants and other perishable goods.
- Items made to your specification or clearly personalised.
- Goods that have been unsealed and are not suitable for return for hygiene reasons.
