Live Well, Eat Well and Grow

We are a family-owned business with an aim to ‘Grow Together’.

Our storewide sustainable practices help us deliver that vision, alongside the important and meaningful relationships we’re building with local community groups, charities and schools.

  • Opening times - Open 7 days a week

  • Garden Centre
    Mon to Sat 9.00am – 5.00pm
    Sun 9.30am (browsing only) purchases can be made from 10.00am – 4.00pm

  • Restaurant & Cafe
    Mon – Sat 9.00am – Last Orders 3.00pm
    Sunday 9.30am – Last Orders 3.00pm

    Find out more 

Getting Here

You’ll find us nestling in the heart of the countryside, with a stunning backdrop of the Cow & Calf Rocks, on the edge of the wonderful town of Ilkley – gateway to the beautiful Yorkshire Dales.

Coutances Way
Ilkley, LS29 7HQ

Get Directions

FAQ

Parking & Accessibility

We have a spacious car park and for those needing disability access, we have disabled parking near the entrance, an accessibility ramp and wheelchairs for customer use.

Bike Racks

For those who want to cycle to reach us we have 2 bike racks custom made by a local sculptor.

Dog Policy

We are happy to welcome dogs into our store and garden centre, provided they are well-behaved. To ensure a safe and enjoyable visit for everyone, we kindly ask that:

  • Dogs are kept on a lead at all times, unless being carried.
  • Dogs are not placed in shopping trollies for hygiene reasons.
  • Access to our restaurant and food hall is restricted to assistance dogs only.

Thank you for your understanding.

Facilities

Toilets including accessible toilets and baby changing facilities are available in both the main store as well as the restaurant, coffee shop and bar area.

Meet our Horticultural Team

Here to Welcome and Advise

Every member of our team is driven by the highest standards of customer service, from our horticulture experts in the plant centre, chefs in our kitchen, to our advisors and waiting staff who represent us, to our back-office staff, warehouse and delivery team, we aim that every interaction you have with a member of our team will be a great one.

Nige

Nige has been in horticultural retail management for 40 years, 20 years at RHS Rosemoor, Wisley and more recently at Harlow Carr, where he retired before he decided to join us in November 2021. His career highlight was working at the Chelsea Flower Show Centenary.

Alex

Alex is our horticultural manager at Moss & Moor and has worked in horticulture retail for the past 26 years since leaving college. He studied at Askham Bryan college near York where he obtained a HND in Horticulture.

Kerstin

Kerstin is originally from Malta and moved to England almost 5 years ago where she has since completed her theory and practical level 2 diploma in horticulture with the RHS and is currently working towards her level 3.

Jenny

Jenny has worked in high street retail for 20 years before starting her career with Moss & Moor. Her qualifications including RHS Level 2 diploma in principles and practices of horticulture and RHS Level 3 certificate in practical horticulture has allowed Jenny to thrive within the plant area, taking pride in the houseplants section.

  • Our chosen charities

    Partnering with Local Charities

    We are proud to be part of the local Ilkley community and as we grow, we feel it’s only right that we partner with local charities we care about.

    We do this through support and also employing those who wouldn’t normally have the opportunity to work in a setting such as Moss & Moor. We were proud to host our first Yorkshire Veteran fundraising event and are pleased to be able to offer work to members from Outside the Box.

  • Sustainability & environmental impact 

    Our Conscious Commitment 

    In support of reducing the impact on our environment, from concept to build, we took a conscious decision to choose to work with local and like-minded Yorkshire suppliers. Where possible, we have used sustainable material in the build of our new garden centre with a difference.

    We will continue to make steps and introduce new initiatives to achieve our commitment as we grow.

    Discover more 

  • F.S.C Products

    F.S.C or Forest Stewardship Council is a label found on timber and wood which indicates that the wood has come from a well managed forest. It guarantees that the forest of origin

    has been independently inspected to comply with strict environmental, social and economic standards. Look out for the Logo on our products.
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Reviews

Your feedback is important, so we can continue to grow and improve. Please leave us a google review, message us direct on instagram and facebook or send us an email of your experience.

We have had the pleasure of visiting on a number of times, in particular I would highlight the restaurant for the range and quality offered on the menu. I would like to mention the staff for their courtesy and help, We were provided with a high level of service to day by Nancy. the attention she provided made the visit more enjoyable 

— Arthur Collins

Lovely staff - both in the restaurant and the main shop. Excellent range of plants and other goods too. Some things are a bit pricey, but others are perfectly reasonable, and they often have stuff that's reduced or on sale. A garden centre I can really recommend.

— Michael Ward

Exceptional customer service. We bought a garden seating set with table from M&M 15 months ago, and due to a defect from the manufacturer, the table top began to deteriorate. Jo at Moss & Moor went out of her way to help - finding our original receipt on their system, contacting the manufacturer and arranging a new table top, including fitting (thank you Peter!) in record time. Outstanding customer service, with plenty of communication along the way to tell us what was happening. Really impressed and would buy from them again. Good restaurant too!

— Rachel Rawnsley

Lovely garden centre and restaurant. Staff were very friendly and helpful. Disabled parking outside the building and the disabled toilets were very clean. Spent around 2 hours looking around. 

— Teresa Davies

We have had the pleasure of visiting on a number of times, in particular I would highlight the restaurant for the range and quality offered on the menu. I would like to mention the staff for their courtesy and help, We were provided with a high level of service to day by Nancy. the attention she provided made the visit more enjoyable 

— Arthur Collins

Lovely staff - both in the restaurant and the main shop. Excellent range of plants and other goods too. Some things are a bit pricey, but others are perfectly reasonable, and they often have stuff that's reduced or on sale. A garden centre I can really recommend.

— Michael Ward

Exceptional customer service. We bought a garden seating set with table from M&M 15 months ago, and due to a defect from the manufacturer, the table top began to deteriorate. Jo at Moss & Moor went out of her way to help - finding our original receipt on their system, contacting the manufacturer and arranging a new table top, including fitting (thank you Peter!) in record time. Outstanding customer service, with plenty of communication along the way to tell us what was happening. Really impressed and would buy from them again. Good restaurant too!

— Rachel Rawnsley

Lovely garden centre and restaurant. Staff were very friendly and helpful. Disabled parking outside the building and the disabled toilets were very clean. Spent around 2 hours looking around. 

— Teresa Davies

We have had the pleasure of visiting on a number of times, in particular I would highlight the restaurant for the range and quality offered on the menu. I would like to mention the staff for their courtesy and help, We were provided with a high level of service to day by Nancy. the attention she provided made the visit more enjoyable 

— Arthur Collins

Lovely staff - both in the restaurant and the main shop. Excellent range of plants and other goods too. Some things are a bit pricey, but others are perfectly reasonable, and they often have stuff that's reduced or on sale. A garden centre I can really recommend.

— Michael Ward

Exceptional customer service. We bought a garden seating set with table from M&M 15 months ago, and due to a defect from the manufacturer, the table top began to deteriorate. Jo at Moss & Moor went out of her way to help - finding our original receipt on their system, contacting the manufacturer and arranging a new table top, including fitting (thank you Peter!) in record time. Outstanding customer service, with plenty of communication along the way to tell us what was happening. Really impressed and would buy from them again. Good restaurant too!

— Rachel Rawnsley

Lovely garden centre and restaurant. Staff were very friendly and helpful. Disabled parking outside the building and the disabled toilets were very clean. Spent around 2 hours looking around. 

— Teresa Davies

We have had the pleasure of visiting on a number of times, in particular I would highlight the restaurant for the range and quality offered on the menu. I would like to mention the staff for their courtesy and help, We were provided with a high level of service to day by Nancy. the attention she provided made the visit more enjoyable 

— Arthur Collins

Lovely staff - both in the restaurant and the main shop. Excellent range of plants and other goods too. Some things are a bit pricey, but others are perfectly reasonable, and they often have stuff that's reduced or on sale. A garden centre I can really recommend.

— Michael Ward

Exceptional customer service. We bought a garden seating set with table from M&M 15 months ago, and due to a defect from the manufacturer, the table top began to deteriorate. Jo at Moss & Moor went out of her way to help - finding our original receipt on their system, contacting the manufacturer and arranging a new table top, including fitting (thank you Peter!) in record time. Outstanding customer service, with plenty of communication along the way to tell us what was happening. Really impressed and would buy from them again. Good restaurant too!

— Rachel Rawnsley

Lovely garden centre and restaurant. Staff were very friendly and helpful. Disabled parking outside the building and the disabled toilets were very clean. Spent around 2 hours looking around. 

— Teresa Davies