Live Well, Eat Well and Grow

We are a family-owned business with an aim to ‘Grow Together’.

Our storewide sustainable practices help us deliver that vision, alongside the important and meaningful relationships we’re building with local community groups, charities and schools.

You’ll find us nestling in the heart of the countryside, with a stunning backdrop of the Cow & Calf  Rocks, on the edge of the wonderful town of Ilkley – gateway to the beautiful Yorkshire Dales.

Coutances Way
IlkleyLS29 7HQ

Tel: 01943 663699

Opening Hours
Mon to Sat 9.00am – 5.00pm
Sun 9.30am – 4.00pm

Restaurant & Cafe
Mon – Sat 9.00am – Last Orders 4.30pm
Sunday 9.30am – Last Orders 3.00pm

We have a spacious car park and for those needing disability access, we have disabled parking near the entrance, an accessibility ramp and wheelchairs for customer use.

For those who want to cycle to reach us we have 2 bike racks custom made by a local sculptor.

We welcome dogs into our store and garden centre as long as they are ‘well behaved’ and on a ‘lead at all times’ – unless they are being carried.

Like other retailers that sell food we want to keep both our customers and their pets safe which is why we only allow assistance dogs in our restaurant and food hall.

Toilets including accessible toilets and baby changing facilities are available in both the main store as well as the restaurant, coffee shop and bar area.


Here to Welcome and Advise

Every member of our team is driven by the highest standards of customer service, from our horticulture experts in the plant centre, chefs in our kitchen, to our advisors and waiting staff who represent us, to our back-office staff, warehouse and delivery team, we aim that every interaction you have with a member of our team will be a great one.

Meet the Horticultural Team


Nige has been in horticultural retail management for 40 years, 20 years at RHS Rosemoor, Wisley and more recently at Harlow Carr, where he retired before he decided to join us in November 2021. His career highlight was working at the Chelsea Flower Show Centenary.

Ask Alex


Alex is our horticultural manager at Moss & Moor and has worked in horticulture retail for the past 26 years since leaving college. He studied at Askham Bryan college near York where he obtained a HND in Horticulture.

Meet the Horticultural Team - Kerstin


Kerstin is originally from Malta and moved to England almost 5 years ago where she has since completed her theory and practical level 2 diploma in horticulture with the RHS and is currently working towards her level 3.

Meet the Horticultural Team - Jenny


Jenny has worked in high street retail for 20 years before starting her career with Moss & Moor. Her qualifications including RHS Level 2 diploma in principles and practices of horticulture and RHS Level 3 certificate in practical horticulture has allowed Jenny to thrive within the plant area, taking pride in the houseplants section.

Meet our Horticultural Team

Our chosen charities 

Partnering with Local Charities

We are proud to be part of the local Ilkley community and as we grow, we feel it’s only right that we partner with local charities we care about.

We do this through support and also employing those who wouldn’t normally have the opportunity to work in a setting such as Moss & Moor. We were proud to host our first Yorkshire Veteran fundraising event and are pleased to be able to offer work to members from Outside the Box.

Sustainability & environmental impact 

Our Conscious Commitment 

In support of reducing the impact on our environment, from concept to build, we took a conscious decision to choose to work with local and like-minded Yorkshire suppliers. Where possible, we have used sustainable material in the build of our new garden centre with a difference.

We will continue to make steps and introduce new initiatives to achieve our commitment as we grow.

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F.S.C Products

F.S.C or Forest Stewardship Council is a label found on timber and wood which indicates that the wood has come from a well managed forest. It guarantees that the forest of origin

has been independently inspected to comply with strict environmental, social and economic standards. Look out for the Logo on our products.