Moor Rewards -Terms & Conditions
- Free to Join
- 10% off your first purchase
- Monthly offers throughout the store
- Birthday gift
- Exclusive newsletter
- Monthly prize draw: Every time you shop with us, scan your card to be entered into a monthly prize draw for a £50 Moss and Moor gift card.
- Invite to VIP events
Joining Moor Rewards is the start of something special: it’s all about us offering benefits, rewards, and surprises to our loyal customers.
We take your privacy seriously and want to ensure you understand how we’ll use your data while you’re a member. If you agreed on the application form, we will use your data, including your birth month and year, to monitor when you visit and make purchases in our stores, whether in the garden centre or enjoying a coffee. This helps us offer tailored specials and surprises to our valued, frequent customers. Occasionally, we may engage experts to analyse spending across our departments to further enhance our services to you. Rest assured, we do not disclose any names in this data, and we’ll never sell your information to third parties.
If you didn’t tick the consent box, we’ll still send you occasional promotions, event information, gardening tips, or seasonal offers. You can enjoy our services without transaction monitoring, but for added value and exclusive offers, we encourage you to join.
We may contact you by post, email, mobile text, and telephone with Moss and Moor-related communications. Let us know if you prefer us not to use any of these channels.
Terms & Conditions:
- Moor Rewards is promoted exclusively by Moss and Moor Ltd.
- Applicants must be 18+ to join the Moor Rewards scheme.
- By applying for or using the Moor Rewards card, the cardholder agrees to these terms, which may vary over time. Any changes will be posted on the Moss and Moor website.
- Moss and Moor reserves the right to cancel the card and any benefits attributed to it at any time. Unused offers will be honoured within their expiry dates.
- Moss and Moor may substitute prizes or rewards in the event of circumstances outside its control.
- Moor Rewards is for individuals only and is not available to members of groups or clubs. Neither the card nor any offers are transferable or resalable.
- Moss and Moor reserves the right to vary the value of prizes or benefits at any time without notice.
- Rewards cannot be exchanged for cash, gift vouchers, or other excluded categories and can only be used as described on the voucher.
- Members may hold only one card.
- Cards with no transaction within 36 months will expire, and any offers will be cancelled.
- Prize or reward vouchers are subject to the terms on the voucher.
- Cardholders are responsible for their cards. Moss and Moor is not liable for lost or stolen cards.
- Lost or damaged cards may be replaced at Moss and Moor’s discretion; charges may apply.
- All Moor Rewards cards remain Moss and Moor Ltd property. Cardholders must return the card upon request.
- Moss and Moor Ltd is not liable for errors from fraudulent card use or any issues in redeeming credits or vouchers unless due to Moss and Moor’s negligence or fraud.
- Moss and Moor may terminate Moor Rewards with three months’ notice, posted on the Moss and Moor website.
- Rewards are only earned through product purchases within Moss and Moor.
- All sections of the application must be completed in full. Incomplete applications may be declined.
- Redemption offers and partners may change over time.
- Specific redemption offers may have additional terms & conditions. By participating, you agree to these terms.
- Nothing in these Terms & Conditions limits or excludes Moss and Moor’s liability for matters that cannot be limited by law. Your statutory rights are unaffected.
- Moss and Moor is committed to privacy. Your personal information is processed solely to administer Moor Rewards and contact you as described here.
- Moss and Moor accepts no liability for personal loss or injury at participating venues as permitted by law.
- Moss and Moor complies with the General Data Protection Regulations 2018.